You will not be able to change or edit the contents of your delivery information after it’s been placed. We can often help you edit your delivery information depending on how far along your order is in the packaging process. You may get in touch with us and we’ll do whatever we can to help. You can contact us by writing to us at support@feline.ph. We will get back to you within 24 hours,

Shipping delays might occur when changing the delivery information. Rest assured; we’ll do our best to get your order(s) on time.

If your order(s) were already shipped out by the time we relay your request to our delivery partners, we may not be able to change or edit your delivery information.

Our delivery partners will redeliver your order(s) in the coming days with a maximum of 3 delivery attempts. If you’re unable to receive the package, your order(s) will be returned to us. Fret not, we’d be happy to redeliver your order. However, you’d have to pay for another shipment fee for the delivery.

We ship worldwide! You will also be able to check if your country and address is serviceable upon checkout.

Take note: Shipments bound for Ukraine, Russia, & Israel have been suspended until further notice.

Shipping fees paid during checkout do not include taxes and import duties. Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.

If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

To avoid unplanned costs, estimates on customs & duties may be found here.

The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up-to-date information, it is best to check with your local customs office before placing an order.

Unfortunately, we are unable to ship to Post Office box addresses. Our delivery partners can only deliver to standard addresses.